Congratulations to Second Nature retailer, Rugby Fitted Kitchens on winning the 2013 KBB Review 'Customer Service of the Year' award.
Managing Director, Trevor Scott, said "This award couldn't have come at a better time. This is our 20th anniversary year, and after relocating to our superb new showroom last July it's fantastic to see all the hard work of the RFK team has been recognised by our peers in such a defining way, as you can't enter this category yourself, you have to be nominated".
The awards, now in their 19th year, are considered the most prestigious across the kitchen, bedroom and bathroom industry and to be nominated is in itself considered an achievement. In every issue of Kbbreview their Mystery Shopper visits a different town and evaluates selected retailers in that area, based on their first impressions - and this appears in the magazine’s Shopping Around feature. Out of the dozens of showrooms visited the Mystery Shopper picks a shortlist of favourites and an eventual winner for the Kitchen Customer Service of the Year Award.
ONLINE MARKETING AWARD, THE DESIGNER MAGAZINE
Second Nature picked up their 4th Gold Award for innovation in Marketing.
Marketing Manager, Andrew Langford, commented “The Second Nature team is delighted to pick up this award. We’ve put a huge amount of
work into our website over the last few years, so, it has been great to be recognised through
this prestigious award.”
SPECIAL HERO AWARD, HELP FOR HEROES
Second Nature CEO, Mark Stephenson, has been awarded a special ‘Hero Award’, by Help
for Heroes in recognition of his donation of seven purpose-designed self-help kitchens to two
of the charity’s Recovery Centres. He has also committed to ongoing support of the charity,
through regular vocational training visits to Second Nature’s head office site from residents of
the Catterick Recovery Centre.
Mo Usman, Help For Heroes Recovery Centre Manager said,
“The Help for Heroes’ Hero Awards are not given out readily. Mark Stephenson and Second
Nature were nominated and accepted for the Hero Award because of their outstanding
support and contribution to Help for Heroes throughout the past year.”
PWS CROWNED KBSA BEST PRODUCT SUPPLIER OF 2013
KBSA retail members have voted Second Nature as their best product supplier of the year.
This award is the only one of its kind to represent the actual views of retailers who are invited
to vote for their top companies as part of the KBSA’s annual supplier survey.
Chief Executive of the KBSA comments “This award is a genuine reflection of how suppliers
in the kitchen industry perform and there was little doubt this year that Second Nature has
delivered exactly what our members wanted so it’s a well-deserved award.”